Onkar Infotech, was founded in the year 2000 and in less than a decade has grown to become a leading technology-focused travel call centre managing end to end business processes outsourced from its clients based out of its principal target markets - the UK, USA, Japan and India. Onkar Infotech’s core competence lies in successfully handling air travel business processes including air ticketing, hotel reservations, car rentals, holiday packages etc outsourced from reputed travel houses primarily in the Europe. Apart from handling consumer-travel based business processes, Onkar Infotech has also endeavored and proved highly successful in managing end to end corporate-travel projects outsourced from reputed travel management companies. Onkar Infotech aims to provide its clients with the finest travel process management services with superlative customer service. With extensive travel industry experience, a highly impressive 24x7 customer contact centre equipped with state of the art technology, in-house training and development team and talented human resources, Onkar Infotech seeks to deliver a high degree of customer satisfaction on every interaction.
Onkar Infotech is headquartered in New Delhi, India at the city centre - Connaught Place. The company has its contact centres located in the adjoining city of Gurgaon, National Capital Region. The contact centres are equipped with state-of-the-art infrastructure and trained resources capable of meeting client’s requirements in line with the SLAs.
Onkar Infotech employs more than 300 highly skilled and trained employees across various functions including departments like Sales, Customer care, Ticketing etc. The company has an in-house training department to train the new hires or up-skill the existing staff on additional skills. A quality department keeps a regular track of quality of interactions and transactions with the customers.
Onkar Infotech takes pride in declaring an annual growth rate of more than 40% - an unprecedented and exponential growth that is not possible without the conscientious, consistent and sterling efforts of its highly skilled and trained work force, which is where our strength lies.
Onkar Infotech is a success because we are industry & customer focused, constantly innovative, proactive to customer's requirement and have our vast experience to back us.